Specific evaluation criteria

Program and evaluation criteria for entry testing in special disciplines

5A230201-MENAGEMENT (Tourism, hotel business and mass events)

  1. In the discipline of "MENGEMENT"

History of development and current state of management

Aims and objectives of the discipline "Management". Historical conditions of management development. Features of modern Uzbek management. Origin of management. Development of mechanized production. Occurrence of a great number of market subjects, growth of market volume and strengthening of market relations. Growth of competition and stability of market economy based on necessity of professional approach to management. Increase in the volume and complexity of work performed by special employees, which arise in large corporations. Concentration of assets among shareholders, new tasks of managing equity investments. Attempts by entrepreneurs to use machinery created during the industrial revolution. School of Scientific Management. Classical or administrative school. School of Human Relations Management. Individual disciplines or a behavioral school.

The school of management disciplines or quantitative method. A situational approach. Systemic approach. Procedural approach. Development of country governance. Foreign management model. American model of management. Japanese model of management. Western European model of management.

Theoretical foundations of management.

Management and administration. Financial management. Innovative management. Trade management. The essence and system of management. Managing and controlled subsystems of management system. Direct connection. Feedback. Structure of management system. Relative approaches to management. Scientific approaches and management criteria. Methods of management. Administrative approach. Overproduction approach. Dynamic Approach. Integration approach. Integrated Approach.

Marketing Approach. Normative Approach. Moral Approach. Process Approach. Systemic approach. Situational approach. Problem Approach. Criteria for management. Labor distribution criteria. Criteria of authority and responsibility.

Disciplinary criteria. Criteria of autocracy. Criteria of unity and action. Criteria for subordination of personal interests. Criteria for rewarding employees.

Criteria of centralization. Criteria for the chain ridge. Criteria of order. Criteria for fairness. Criteria for employee stability. Criteria for initiative. Criteria of the corporate spirit. Methods of management. Economic methods of management. Administrative methods of management. Social-psychological methods of management.

Labor management methods.

The nature of work management. Types of work management at different stages of economic growth. Methods of work management by F. Taylor. Technocratic work management. General criteria of employment in industry and establishment of labor relations. Theory "X" and "Y" by D. McGregor. Innovative Labor Management. Basic Factors and Conditions of Transition to Innovative Labor Management. Organization of working groups " Associations of quality" in corporations.

Management technology.

The management process. Control functions. Planning. Objectives. Organization. Motivation. Hierarchy of needs, according to A. Maslow. Coordination. Information and communication in management. Communication between the organization and the environment. Communication in production and step management units. Interpersonal communication. Communication between departments Informal communication The communication process. Samples of communication networks. Management decisions. Organization of execution of decisions. Control over the implementation of the decision, making corrections to the activity and decision. Evaluation of the activity on implementation of the decision.

Organization and management.

The concept of organization and their description. Organisational life cycle. Internal environment of organizations. External environment of organizations. Factors and variables, internal and external environment of the organization. Grouping of activity of the organisations. Types of organizational structures. Organizational structure of the organization. Horizontal division of labour. Vertical division of labour. Straight-line structure. Organizational structure of management. A straightforward organisational structure. Straightforward headquarters management structure. Matrix management structure. A divisional (or separate) organisational structure. Organizational structure of products. Regional organization structure. A consumer-focused organisational structure. Combined management structure. Main legal forms of organization. Limited Liability Company. Additional Liability Company. Joint stock (share) company. Subsidiaries and related companies. State unitary enterprises. Non-commercial organizations. Public cooperatives. Cartel. Syndicate. Trust. Concern. Consortium.

Industrial holdings. Entrepreneurial communities. Card corporation.

Modern trends in organization development. Network organizations.

New types of businesses. Management efficiency.

Modern manager

Manager: Concept, personal and work qualities, tasks. Levels of managers of the enterprise.

Manager and Leader. Traditional leader concept. The difference between manager and leader. Theory of leadership qualities. The concept of leadership behavior. The Situational Leadership Concept. Tannenbaum-Schmidt Continuum of Leadership Behavior (Infinity). Models of Situational Leadership (F. Fiedler). The Situational Leadership Model of Hersey and Blanchard. Leadership model of "path-target" House and Mitchell. Vroom-Yetton-Yago's situational model of decision making. New leadership concepts. Attributive (sign) leadership concept. Charismatic Leadership Concept. Radically Changing Leadership Concept. Manager's method. Content of leadership methods. Democratic methods of leadership. Work ethic and etiquette. Image of the manager. Image concept. Ethics of entrepreneurship. Culture of speech. National features of entrepreneurial etiquette.

Management work organization.

Management work: characteristics, features, types. Heuristic work. Administrative work. The work of the operator. Scientific organization of managing labor. Self-management of manager. Independent use of time and opportunities from the management side. Own health care and health promotion. Conscious management. Overcoming both worker and life's difficulties. Self-rule circle. Definition of purpose. Average statistical changes in working capacity. Working with information. Telephone conversations. Rational implementation of correspondence. Planning of the manager's activity and the tool of his organization.

Group dynamics.

The concept, the species, the stages of formation of society. The labor collective. Influence and domination. Management based on coercion. Remuneration-based management. Expert management. Exemplary and charismatic management. Legitimate management.

Management based on the ownership of resources. Management based on obtaining and using information. Conflict management. Conflict Functions. Intrinsic conflict. Interpersonal conflict. Conflict between an individual and a group.

Inter-group conflict. The cartographic method. Map of conflict. Structural methods of conflict resolution.

Interpersonal methods of conflict resolution. Personnel management. Selection of employees.

Comparison of internal and external sources of selection of personnel. Evaluation of the entrepreneurial qualities of the manager. Authoritarian management. Employee use.

Enterprise`s power management.

Stages of enterprise power management technology. Evaluation of the structure of dynamics and efficiency of enterprise capacity utilization and its market share. Evaluation of competitiveness of the enterprise capacity. Economic capacity of the enterprise. Analysis of reserves and losses of the enterprise's capacity. Selection of strategy and tactics to increase the competitiveness of the enterprise's capacity. Carrying out activities to implement the competitiveness of the enterprise's capacity on the basis of the chosen strategy and tactics. Competitiveness of the enterprise's capacity. Indicator method. Matrix method.

Matrix of the outline of the ability of the enterprise power. Reserves the effectiveness of the enterprise's capacity. Structure and dynamics of competitiveness of enterprise capacity.

  1. IN THE DISCIPLINES of "TOURISM: THEORY AND PRACTICE"

Introduction to the subject "Tourism: Theory and Practice".

Aims and objectives of the subject "Tourism: Theory and Practice". History of tourism development. Stages of tourism development in Uzbekistan. The main approaches to studying tourism.

Trends of foreign tourism market development

Definitions of tourism provided by foreign countries. State of tourism development in the world. Trends in development of international tourist services market.

The essence of notions about travelers and tourists.

History of formation of tourism. Notions about travelers and tourists. Main differences that distinguish a traveller from a tourist. Ancient traveling and pilgrimage. History of the First Travelers. Thomas-Cook is the founder of modern tourism. Scientists pilgrims. Scientists of Central Asia related to tourism.

Classification and types of tourism.

Classification and types of tourism. Inbound tourism. Outbound tourism. International tourism. Tourism of historical monuments. Archeological tourism. Recreational tourism.

Health vacation. Religious tourism. Ecotourism. Gastronomic tourism. Ways of travelling. Air transport. Sea transport. Railway transport. Features of active and passive tourism. Formation of tourist and recreational cluster.

Sources in tourism industry.

Nature of tourist resources. Grouping of tourist resources. Natural tourism resources. Cultural and historical resources. Tourist information resources. Social and economic resources of tourism. Tourist water area. Sites protected by UNESCO. New Wonders of the World. Amusement rides. Stadiums. Festivals and rites. Classification of tourist resources.

The role of tourism development in historical cities of Uzbekistan.

The role of historical cities in the development of tourism in Uzbekistan. "Ancient monuments of the East". World Heritage. Cities of Uzbekistan with historical and architectural monuments. Historical and architectural sites in Tashkent, Samarkand, Bukhara, Khiva, Shahrisabz, Termez and Fergana. Historic cities in Uzbekistan from the UNESCO list

Travel services and products

Tourist services. Tourist products. Tour. Tourist package. Individual type. Group tour. Complex service. Custom type. Inclusive type.

Characteristics of tourist services with "4C". Classes of service and package of services.

Accommodation services in tourism

The accommodation industry. Hotel. The hotel industry. Accommodation of objects and services in tourism. Types and classification of hotels. The European system of classification.

The National Classification System of France. Indian system of classification. German classification systems.

Food services in tourism.

The food service industry. Tourist services in tourism. Methods of catering in tourism. Types and classification of catering services in tourism. Classification and types of catering establishments. Types of catering services. Table service.

Transport services in tourism.

Transport services in tourism. Transportation history. Classification of transport services.

Transportation in tourism. Transportation support. Transportation companies. Airline.

Railway industry. Bus industry. Automobile. Cruise industry. "Uzbekiston Havo Yollari. "Uzbekistan Railways". "Ticket Reservations. Development of transport routes. Types and levels of comfort of transport services in tourism. Transportation services for tourists.

Processes of implementing guide services.

The basics of tour guide services. Character and classification of guides and excursions. Excursion equipment. Excursion service. Tasks of the guide-tourist. Formation of excursion. Speech culture of guides - guides.

The culture of speech of guides. Basics and legal norms of tourist and excursion services. Requirements for a guide. Methods of evaluation of guides and excursions in excursion services.

Technology for developing types of tourism

Design and development of tourist services. Process of tourist product calculation. Stages of development of tourist routes. Drawing up a tourist guide - book and a technological map of the tour. Drawing up a tourist schedule and route. Types of tourist routes. Methods and classification of tourist routes. Principles of development of tourist routes. Stages of development of tourist routes.

Tourism infrastructure and industry.

The essence and content of the concepts of tourism industry, tourist infrastructure. Activities of tour operators and travel agents. Infrastructure for tourists to have a good rest. Study of measures for tourism infrastructure development.

Ecological tourism and development of modern trends.

Aims and objectives of ecological tourism. The essence of ecological tourism. The place and role of ecological tourism in economic development. Foreign ecotourism market. The role of ecotourism in economic development. Modern trends in ecotourism development. Tourist attractiveness of geography of Uzbekistan. State reserves. National parks. Ordering offices. Natural Monuments. Ecotourist areas of the Republic of Uzbekistan

Perspectives of gastronomic tourism development

Gastronomic tourism. Types, goals and objectives of gastronomic tourism development

Features of forming gastronomic tourism in Uzbekistan. Types of national dishes in the development of gastronomic tourism in Uzbekistan. Local cuisine. Prospects for the development of gastronomic tourism.

Experience in the development of rural tourism abroad

Rural tourism. The establishment of rural tourism in the world. International models of rural tourism development and their application in Uzbekistan. European programs for the development of agriculture. Stages of rural tourism development. Ways of developing strategic plans in rural tourism development.

Organizational structure and marketing of tourism management.

Foreign models of tourism management. Organizational structure of tourism complex management in Uzbekistan. The structure of tourism management. Organizational structure of Uzbekistan Tourism Complex Management. Efficiency of tourism management. Managers of tourism. Modern management activities in tourism.

Place of international tourism organizations in Uzbekistan.

International organizations of tourism sphere. Role of international organizations in the development of tourism in Uzbekistan. World Travel and Tourism Council. World Federation of Travel Agents Associations. International Air Transport Association. International Association of Scientific Experts on Tourism. International Association of Travel Agencies. International Association of Hotels.

Areas of government management in tourism

Directions and mechanisms of state management in tourism. Functions and methods of state management of tourism. Chronology of decrees and resolutions in the sphere of tourism adopted in the Republic of Uzbekistan.

Development of international tourism in Uzbekistan

International tourism. The role of the Great Silk Road and international tourism fairs in the development of international tourism.

Main countries providing tourist flow.

International and domestic tourism markets.

Impact of international tourism on the economy of Uzbekistan.

The state of development of international tourism in Uzbekistan.

Licensing, certification and standardization of tourism services.

State requirements for obtaining tourist business licenses.

The right to control compliance with the requirements and conditions of the State Committee for Tourism Development. Types of certification in tourism. The essence of the process of standardization in tourism.

International legal and normative documents in tourism sphere

Principles of tourism safety. International legal and regulatory documents to ensure the safety of life of tourists in international tourism. Ensuring safety of life of tourists in the laws and decrees of the Republic of Uzbekistan. Documents concerning registration of international tourism.

Basic Literature

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 № P-4861 "On measures to ensure rapid development of tourism in the Republic of Uzbekistan". Decree of the Cabinet of Ministers of the Republic of Uzbekistan from June 5, 2017 № 355 "On approval of the Regulations on the order of certification of tour operators and hotel services".

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 N PP-266 "On organizing the activities of the State Committee for tourism development in the Republic of Uzbekistan".

Decree of the President of the Republic of Uzbekistan "On additional measures on accelerated development of tourism in the Republic of Uzbekistan" dated January 5, 2019, N PP-5611.

Yuldashev N. K., Mirsaidova S.H., Goldman E.D. Innovation Management. Textbook. - Tashkent, CGEU, 2011. 312 с.

Yuldashev N.K., Mirsaidova S.H., Goldman E.D. Innovative management. К. Strategic management. Textbook. - T.: TSUU, 2012. -250 с.

Yuldashev N. K., Nabokov V.I. Management theory. School textbooks. Tashkent 2012.

Sharifhojaev M., Yabdullaev. Management. Textbook. - T.: Instructor, 2002. -464 с.

"Innovative economy by type of economy" / Under general editorship of A.N. Folomeva. Moscow: RANS, 2008, - 388 p.

Additional literature

Bagiyev G. L., Tarasevich V. M., Ann H. Marketing. Textbook. - St. Petersburg: Peter, 2009. - 736 с.

Barysheva A. V. I am Doctor of Innovation: Textbook. Boldin K. V., I am Doctor uggi. - Moscow: Dashkov and K., 2008, - 382 p.

Vesnin V. R. Management in the scheme and past due: Textbook. - Moscow: Prospectus, 2009. - 120 с.

  1. N. Ogoleva Innovation Management: Textbook Edited by Professor L. N. Ogolevoy. - Moscow: INFRA-M, 2006 , - 238 p.

Urokov A., Fedotov I. V. Model and optimization of management decision models. Training village. - Moscow: The ANX Case, 2009 , - 240 p.

Tuxliev I. S., Hayitboev R., Ibodullaev N. E., Amriddinova R. S. Basics of tourism. Textbook. - S.: SamISI, 2010. - 247 с.

Tuxliev, I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Fundamentals of tourism. School textbooks. Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan - T.: Science and Technology, 2014. - 332 с.

Н. Tukhliev, T. Abdullaeva Management and organization of business in tourism of Uzbekistan. - T.: State Scientific Encyclopedia of Uzbekistan, 2006. - 367 с.

Charles A. Göldner, JR Brent Ritchie. Principles of Tourism, Practice, Philosophy, New Jersey, John Viley & Sons, 2012. - 514 с.

Christopher Holloway, Claire Humphreys, Rob Davidson. The Tourism Business, UK, Pearson Eduction, 2009. - 793 с.

Tuxleyev, I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Basics of Tourism. Textbook, Tashkent, 2014. - 389 с.

Baltabaev M.R., Tukhliev I. S., Safarov B. Sh., Abdukhamidov S. А. "Tourism: Theory and Practice". Textbook, Tashkent, 2018. - 405 с.

5A230201 - MANAGEMENT (International Hospitality and Tourism)

IN THE DISCIPLINE OF «INTERNATIONAL MANAGEMENT»

Adaptation of foreign firms to host country conditions

Incentives for doing business abroad. Decision-making on foreign economic activity. Factors of environmental adaptation abroad. Organization of advertising activities in the world market. The first problem of entering a new market. Measures for adaptation to the conditions of the country receiving foreign technologies and equipment.

Movement and financial situation of international goods, services and production factors. Features of international exchange of production factors. International company and TMC, their management system. International companies and their forms. The process of transforming a national firm into TMK. TMK's role in the global economy. Reasons for TMK's effective functioning. The main forms of production organisation at TMK. TMK's foreign branches. The importance of defining TMK's nationality. Relations between TMK and countries. TMK's capital export mechanisms and financial mechanisms. Methods for selecting conditions for entering foreign economic activity. Global and multinational networks. Selection of activity on foreign markets. The market aspect of choosing a host country. Local conditions of business activity. The factor of competitiveness in the host country. Involvement of international companies. Selection of a foreign partner. Trading firms as foreign partners. Features of choice of partners in countries with transition economies. Relations between international companies and the state.

Principles of the state approach to international companies on their territory. The purpose of creating foreign branches. Ways to attract international companies to the national economy. State regulation of international companies. International legal regulation of international companies.

Policy to encourage foreign investment. The impact of international economic integration on the development of foreign business. International economic integration and international business. Indicators of integration process dynamics.

European Union trade policy. EU trade relations with developing countries. Export control in the European Union. Opportunities for international companies in NAFTA. ASEAN international opportunities. Possibilities of international companies in Mercer. Integration of the Commonwealth of Independent States. Features of management depending on the country in which the company operates. Style of management.

Features of western style of management. Methods of management in England and Germany. Use of Western management style in Japanese firms. Features of the Asian style of management. Japanese style of management. Use of Japanese management in Western countries. Business etiquette irrespective of style of management. Personnel policy in international business. Duties of international manager. International management team. Ways of training local staff in the host country in managing an international company. Influence on personnel abroad. The strategy of moving to management positions in foreign branches of international companies. Selection of employees for work abroad. Training of staff for work abroad. Local residents and expatriates in a foreign branch of the company. HR management in the international management system. Differences between national and international human resources management. Forms of management of foreign enterprises. Reasons for using foreign workforce. Some personal characteristics of personnel sent abroad. Problems with repatriation after travel. Payment of salaries to expatriates. Methods of hiring, developing and promoting personnel of an international firm. Payment system. Requirements for the manager of international ethics and international relations. The importance of ethics for the global manager. Ethics in international business. Basic criteria for doing business in international business. Ethics of financial activity. The problem of corruption in international business. Ways to fight corruption. The need for a manager to take into account the requirements of three categories of persons. Code of ethics for ordinary businessmen.

  1. IN THE DISCIPLINE OF "INTERNATIONAL TOURISM"

International tourism development

The subject and tasks of international tourism. The concept of tourism. Different approaches to the concept of tourism. Categories of tourism. Domestic tourism. International tourism. National tourism. International classification of tourism. Geographical factors. Natural geographical factors. Economical - geographical factors. Economic, social, political and demographic factors. Tourism security. Transport, communication networks. Tourist infrastructure. Development of scientific technologies (new technologies).

Ancient ( antique) tourism. Developed centres of ancient tourism. Great geographical discoveries of the end of the 15th - middle of the 16th c. Beginning of international tourism. Period of international tourism development. Growth of international mass tourism. Dynamics of modern international tourism development. The first half of the twentieth century - the beginning of statistics of tourist flows.        

Sections of international tourism statistics. Statistics of tourist flows. Statistics of tourist income and expenses.

Travel expenses structure. Methods of statistical accounting in tourism. Special observations in tourism. Complete and reliable statistical information.

Globalization and cultural diversity in international tourism.

The concept of globalization. Advantage and critical approach of globalization. Globalization and the tourism industry. Globalization and culture. Advantages and disadvantages of globalization in tourism. The problems of globalization in tourism. The future of globalization. The concept of cultural diversity. UNESCO World Declaration on Cultural Diversity. The future of cultural diversity. Problems of Cultural Diversity in the Tourism and Hospitality Industry. Definition of Culture. Culture in Development. Regionalization of culture. Culture and religion. Major religions of the world. Cultural diversity and levels of culture. Types of culture in tourism. Service concept. Call the service. Service classification. The basic definition of service. The culture of service in tourism. Satisfaction with service. Influence of culture on ethics. The concept of ethics. Ethics in tourism. Ethics of controversial issues in tourism. Moral conflicts in practice in tourism and hospitality.

Global rules of etiquette in tourism. The concept of human behavior. Ecological factors affecting human behavior. Theories of Human Behaviour. Basic needs. Factors influencing human needs. Tourist Behaviour Concept. The importance of studying tourist behaviour. Cultural diversity in Europe, Asia, Africa, Australia, India, Latin America, Middle East, North America.

International tourism market

The nature of tourist demand. Need and demand. Tourism requirements and basic needs. Completeness and diversity of tourism requirements in international tourism.

Elasticity of tourist demand in international tourism. Trend of modern tourist demand. Tourist product concept. Features of tourist products. Tourism products and their production factors. The essence of tourist offers. Expenses for delivery and production of tourist products. Essence of supply in tourism.

Concept of tourist industry. Transport sector. History of tourism development.

Modern stage of transport and tourism development. Accommodation sector. Collective accommodation of tourists. Hotels. Specialized institutions. Other instruments of collective accommodation. Dynamics of world hotel bases in the modern era.

Food sector. Restaurants. Fast food restaurants. Menu (menu). Cafeteria. Snacks. Pizzerias. The main purpose of the buffet.

Bars. The concept of walks and shows. Theme parks. Tour operators and travel agents.

Transnational corporations: its essence, activities and forms. TMCs in hotel facilities. Integrated hotel chain. Franchise. Hotel Consortia.

Franchising. The impact of tourism on the national economy. Influence of EFC on the economy of host countries. Effect of TFP on host economies. Information technology in tourism and its essence. Emergence and evolution of computer reservations. Dynamics of Amadeus system in modern era. "Galileo" system for new possibilities. Integration of the global distribution system on the Internet. Internet technologies in tourism management.

Properties and elements of tourist sites. Properties of web sites. Main foreign tourist online booking sites. Knowledge management system. International tourism organizations and travel

International cooperation in tourism. World Tourism Organization (WTO), its establishment, structure and functions. Non-governmental, commercial and national international tourism organizations around the world. Role and place of tourist firms in the organization of tourist tours. Tour operators. Specialization of travel agencies by market segments. Travel agency. Features of organization of international tours by tour operators. The main function of a tour operator in receiving tourists. Technologies and functions of travel agencies.

Regional development of international tourism.

Europe's role and place on the world map. Tourist resources of the European region. Europe's contribution to world tourism. The dynamics of international tourism development in Europe. Tourist countries in Europe. French tourism. Tourism in Spain. British tourism. German tourism. Italian tourism. Tourism of the Russian Federation. Tourist countries in the European region. Asian countries. The role and place of the region in world tourism. Tourist opportunities in Asian countries. Features and dynamics of domestic and international tourism in the region. Tourism in Japan. Chinese tourism. Indian Tourism. Tourism in Turkey. Tourism in Malaysia. Indonesian tourism. Thai Tourism. Tourism in the Republic of Korea. Tourist countries in the Asian region. Political map of America.

Its structure. American tourist opportunities. The USA is the leading country in world tourism. Its role and contribution to international tourism. Canadian Tourism. Tourism in Central and South America. Geographical location of Australian country. Its tourism opportunities. Tourist infrastructure networks. Australian types of tourism and their geography. Australian medicine - health tourism. Climatic and marine tourism in Australia. Geographic location of Africa. Your tourism opportunities. Major barriers to domestic and international tourism development in the region. Specific types of tourism in Africa and their geography. Middle East countries on the political map of the world. Tourism opportunities in the countries of the Middle East. Domestic and international tourism development in the region. Tourism countries and centres in the Middle East. Egyptian tourism. Israeli tourism.

Special types of international tourism and peculiarities of their development.

Recreational tourism and its features. Tourism and recreation in the European region. The American continent for recreational and entertaining tourism. Tourism and active rest on the Asian continent. Tourism in Africa and Australia. Business tourism, its main types. International fairs. International conferences and seminars. Business forums, trips and geography. Exhibition and Convention tourism, its types and geography. The concept of intensive tourism and its geography. History of religious tourism. Types of religious tourism. Christian Centers of Religious Tourism. Center of Buddhist religious tourism. Center of Muslim religious tourism. Saudi Arabia is the centre of Muslim religion (Mecca and Medina).

Medical and health tourism. Main kinds of resorts and sanatoriums (balneological, climatic and mud sanatorium procedures). The main centres of health tourism. European therapeutic and health tourism.

American Medical Centers. Healing and recovery tourism in the countries of Oceania, Africa and Middle East. The concept of ecological tourism. Origins of eco-tourism. Features of ecological tourism development. International models of ecotourism. National parks. Specially protected areas. Reserves. State purchasing agencies. Global (global, regional) and local (local) types of environmental monitoring. Principles and types of modern ecological tourism. History of rural tourism. National models of rural tourism organization in Western Europe: British model. French model. German model. Geography of rural tourism in European countries. Program and strategy of rural tourism development. Types of sports tourism and their geography. The birth of sports tourism, its history. Europe - the region of skiing holidays. North America - the region of skiing holidays. Asian-Pacific Skiing. The geography of ski tourism in the Russian Federation.

Issues of organization and development of ski resorts. The history of golf tourism and its origins. Geography of golf tourism. European golf tourism. Asian golf tourism. Drive tourism. History of its origin. Geography of diving-tourism in the world. Extreme tourism. Its species. Skateboarding. Snowboarding. Skysurfing. Mountain biking. Paragliding. Speleotourism (cave tourism). Special kinds of international tourism (scientific tourism, business tourism, ethnic tourism, youth tourism, gastronomic tourism, space tourism, etc.).

Basic Literature

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 № P-4861 "On measures to ensure rapid development of tourism in the Republic of Uzbekistan".

Decree of the Cabinet of Ministers of the Republic of Uzbekistan from June 5, 2017 № 355 "On approval of the Regulations on the order of certification of tour operators and hotel services".

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 N PP-266 "On organizing the activities of the State Committee for tourism development in the Republic of Uzbekistan".

Decree of the President of the Republic of Uzbekistan "On additional measures on accelerated development of tourism in the Republic of Uzbekistan" dated January 5, 2019, N PP-5611.

Yuldashev N. K., Mirsaidova S.H., Goldman E.D. Innovation Management. Textbook. - Tashkent, CGEU, 2011. 312 с.

Yuldashev N. К. Strategic management. Textbook. - T.: THUU, 2012. -250 с.

Yuldashev N. K., Nabokov V.I. Management theory. School textbooks. Tashkent 2012.

Yvette Reisinger. International tourism of culture and behavior. Elsevier 2009, 450 r.

Bob Bratton. International industry of hospitality. Oxford, First published 2003, 251 p.

Mamatkulov M.H. Bektemirov A.B., Tukhliev I. С. Textbook "International Tourism". , 2009. 191 б.

Mamatkulov XM Textbook "Infrastructure of Tourism". - T.: Publishing House of Philosophers of Uzbekistan, 2011. 335 с.

Additional literature

Bagiyev G. L., Tarasevich V. M., Ann H. Marketing. Textbook. - St. Petersburg: Peter, 2009. - 736 с.

Barysheva A. V. I am Doctor of Innovation: Textbook. Boldin K. V., I am Doctor uggi. - Moscow: Dashkov and K., 2008, - 382 p.

Vesnin V. R. Management in the scheme and past due: Textbook. - Moscow: Prospectus, 2009. - 120 с.

  1. N. Ogoleva Innovation Management: Textbook Edited by Professor L. N. Ogolevoy. - Moscow: INFRA-M, 2006 , - 238 p.

Urokov A., Fedotov I. V. Model and optimization of management decision models. Scientist village Obie. - Moscow: The ANX Case, 2009 , - 240 p.

Tuxliev I. S., Hayitboyev R., Ibodullaev N. E., Amriddinova R. S. Principles of Tourism. Textbook. - S.: SamISI, 2010. - 247 с.

Tuxliev, I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Fundamentals of tourism. School textbooks. Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan - T.: Science and Technology, 2014. - 332 с.

Н. Tukhliev, T. Abdullaeva Management and organization of business in tourism of Uzbekistan. - T.: State scientific encyclopedia of Uzbekistan, 2006. - 367 с.

Charles A. Göldner, JR Brent Ritchie. Principles of Tourism, Practice, Philosophy, New Jersey, John Viley & Sons, 2012. - 514 с.

Christopher Holloway, Claire Humphreys, Rob Davidson. The Tourism Business, UK, Pearson Eduction, 2009. - 793 с.

Tuxleyev, I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Basics of Tourism. Textbook, Tashkent, 2014. - 389 с.

Baltabaev M.R., Tukhliev I. S., Safarov B. Sh., Abdukhamidov S. А. "Tourism: Theory and Practice". Textbook, Tashkent, 2018. - 405 с.

5A610302 - ECONOMICS AND TOURISM MANAGEMENT

  1. IN THE DISCIPLINE OF "MANAGEMENT"

History and current state of management development

Aims and objectives of "Management". Historical conditions of management development. Features of modern Uzbek management. Appearance of management. Development of engineering industry. Appearance of large number of market subjects, growth of volume and strengthening of market relations. Growing competitiveness and stability of market economy justifying the necessity of professional approach in management. Emergence of large corporations and, consequently, increase in the size and complexity of managing only special personnel. Consolidation of property among shareholders and emergence of new capital management goals. Attempts by entrepreneurs to use technology created during the industrial revolution. Scientific schools of management. School of Scientific Management. Classical or administrative school of management. School of Human Relations Management. School of Ethics or Bihoreorist. School of scientific management or quantitative method. A situational approach. Systemic approach. Process approach. Country management development. Foreign management model. American model of management. Japanese model of government. Western European Model of Government.

Theoretical Foundations of Governance.

Management and administration. Financial management. Innovative management. Sales management. Essence and management system. Management system and controlled subsystems. Direct communication. Feedback. Structure of the control system. Approaches to management. Scientific approaches and management principles. Methods of management. Administrative Approach. Reproducible Approach. Dynamic Approach.

Complex approach. Complex approach. Marketing Approach. Normative Approach. Ethical Approach. Process Approach. Systemic approach. The situational approach. Approach according to the task. Principles of management. Principle of division of labour. Principle of power and responsibility. Principle of discipline. Principle of sovereignty. Principle of the unit of action. Subordination of personal interests. Principle of remuneration of employees. Principle of centralization. The principle of the rock chain. Principle of sequence. Principle of justice. Principle of respect for staff. The principle of initiative. Principle of corporate spirit. Methods of management. Economic management methods. Administrative methods of management. Social-psychological methods of management.

Methods of labour management.

The nature of labor management. Types of labor management at different stages of economic growth. Methods of labor management by F. Taylor. Technocratic Labor Management. Establishment of general principles of employment and labor relations in industry. D. MacGregor's Theory of "X" and "Y". Innovative Labor Management.

The main factors and conditions of transition to innovative labor management. Creation of "Quality Circle" working groups in corporations.

Management technology.

The management process. Tasks of management. Planning. Objectives. Organization. Motivation.

Hierarchy of needs by A. Maslow. Coordination. Information and communication in management. Communication between the organization and the external environment. Communication within departments by stages of production and management. Interpersonal communication. Communication between departments. Unofficial communications. Communication process. Examples of communication networks. Management decisions. The question of implementation of decisions. Making changes in the activity and decisions, control over the implementation of decisions. Evaluation of the activity on implementation of decisions.

Organizations and their management.

The concept of organization and their description. Life cycle of the organization. Internal environment of organizations. The external environment of organizations. Factors and variables of the internal and external environment of the organization. Categorization of organizations' activities. Types of organizational structures. Types of organizational structures. Horizontal division of labour. Vertical division of labour. Straightforward structure. The task of the management structure. Straightforward structure of tasks. Straightforward linear structure of control. Matrix structure of management. Divisional organizational structure.

Productive organisational structure. Regional organisational structure. Consumer-oriented organisational structure. Combined management structure. Main legal forms of organization. Limited Liability Company. Limited Liability Company with additional responsibilities. Joint Stock Company.

Subsidiaries and dependent companies. State unitary enterprises. Non-commercial. Artisanal cooperatives. Cartel. Syndicate. Trust. Concern. Consortium. Industrial holdings. Business associations. Virtual Corporation. Modern trends in organizational development. Network organizations. New types of organizations. Efficient management.

Modern manager

Manager: Concept, personal and business qualities, tasks. The levels of corporate managers. Manager and Leader. Traditional leader's concept. The difference between manager and leader. Theories of leadership qualities. The concept of leadership behavior. The concept of situational leadership. Tannenbaum-Schmidt Leadership Continuum. Models of Situational Leadership (F. Fiedler). Model of Conditional Leadership by Hersey. The Leadership Model of House and Mitchell. Vroom-Yatton-Yago's situation model of decision making.

New Leadership Concepts. Notion of Attributive Leadership. Charismatic Leadership Concept. Leading concept of radical change. Manager style. The content of leadership styles. Democratic leadership style. Work ethic and etiquette. The image of the manager. Image concept. Business ethics. Culture of speech. National features of business ethics.

Labor organization management.

Performance: characteristics, properties, types. Heuristic work. Administrative work. Operator of labor. Scientific organization of additional labor. Managing self-governing body. Maximum use of time and opportunities by management. Personal health and wellness. Conscious life support management. Overcoming external problems at work and in private life. Self-regulation framework. Defining a goal. Statistical changes in performance.

Working with information. Talking on the phone. Rational correspondence management. Tools for planning and organizing manager's activity.

Group dynamics

Team concept, types, formation stages. Work team. Influence and domination. Mandatory domination. Reward based on domination. Expert domination. Sample and charisma management. The supremacy of the law. Resource domination. Management based on obtaining information and using it. Conflict management. Tasks of conflict. Internal personality conflict. Interpersonal conflict. Intra-personal and inter-group conflict. Inter-group conflict. The cartographic method. Map of conflicts. Structural methods of dispute resolution. Interpersonal methods of dispute resolution. Human resource management. Selection of employees. Comparison of internal and external sources in the selection of employees. Evaluation of the business qualities of the manager. Career management. Employee use.

Enterprise management.

Stages of enterprise management technology. Dynamics of enterprise capacity utilization and structure of its efficiency, evaluation of its market share. Evaluation of competitiveness of the enterprise's capacity. Economic capacity of the enterprise.

Analysis of losses and reserves of the enterprise. Selection of strategy and tactics to improve the competitiveness of the enterprise's capacity. Carrying out activities to improve the competitiveness of the enterprise's capacity on the basis of the chosen strategy and tactics. Competitiveness of the enterprise's capacity. Indicator method. Matrix method. Corporate power and ability to contour the matrix. Reserve for the effectiveness of the enterprise's capacity. Structure and dynamics of enterprise capacity competitiveness.

  1. In the discipline of "Economy of tourism".

The role of tourism services in the service sector

Economic essence of tourism, Role of tourism in the economy of the society, As a tourist destination, Typology of tourists, Types and forms of tourism, The main criteria of tourism, tourism, composition of tourist services, domestic tourism, international tourism, planned tourism, proactive tourism, The role of tourism in the economy of the society.

Peculiarities of tourist services market development

Concept and functions of tourism market, Tourism market structure, Main factors affecting tourism market, Free competition, Presence of basic standards for quality and safety of tourism products, Free choice of consumers, Function and value of sales in tourism product, Buying of tourism products, Labor market, Financial market, Investment market, Tourism market segmentation.

Basics of business and commercial activity in tourism.

The essence and content of entrepreneurial activity in tourism, Types of entrepreneurial activity in tourism, Organization of tour operators and tour functions, Travel agency as a type of commercial activity on the tourism market, Marketing activity in tourism, General tendencies in tourism,

Development of tourist services, Travel Agency.

Economic basis of tourism industry

Concept of tourism industry, Functioning of tourism enterprises, Legal forms in tourism business, Tourism demand,

Tourism industry, Tourism industry products, Travel agency, Organisational function, Marketing function, Production function, Sales function, Financial function, Management function, Main objectives of travel company, Legal form of enterprises, Company, Private enterprise,

Limited Liability Company, Joint Stock Company, Tourist Office,

Functions of a tourist enterprise.

The economic nature of the tourist product

The essence of tourist product, tourist package, the content of tourist products,

gross tourist product, types of tourist products, tourist center,

Location services, transfer, package, tour, material services,

social and cultural service.

Promotion of tourist product

Store Forming, Tourism Product Sales Description, Tourism Product Promotion System, Tourism Advertising, Internal Sales Channels, External Sales Channels, Sales Office, Counterparty Branch, Advertising, Advertising Purpose,

Objective need to promote tourist products.

Contractual relations in tourism

Main partnerships of tourist enterprises on sale of production, Methods of conclusion of agency contracts in tourism, Necessary conditions of tourist agreement, Possibility of payment, Sale of tourist production of tourist enterprises.

Standardization and certification of products (services) of tourism enterprises.

The essence of the process of standardization and certification of products (services) of tourist enterprises, Conditions for creation of quality services at tourist enterprises, Life cycle of products (services) of tourist enterprises, Quality and standardization of the product (service).

Tourism enterprise management

Objective need for management of tourism enterprises, Principles of tourism business management, goals and objectives, Organizational structures and functions of management in tourism enterprises, Ways to improve management and efficiency of tourism enterprises, Management of tourism enterprises, Management system of tourism enterprises, Purpose of management in tourism enterprises.

Features of planning national economy activities in the service sector

Nature and importance of planning, Methodological and planning principles, Planning and forecasting in tourism enterprises, Main sections and indicators of the development plan of a tourism enterprise, Business plan of tourism enterprises, Planning, Purpose of planning tourism activities,

Methods of planning. Business plan. Marketing strategy.

Economic efficiency in tourism

Concept of efficiency, Performance indicators of tourist enterprises, Ways to increase efficiency of tourist enterprises, economic efficiency, social and economic efficiency, Logistics base of tourist enterprises, Financial and economic activity indicators of tourist enterprises.

Costs of tourism enterprises

Cost concept and economic substance, Cost of tourism enterprise services, Classification of enterprise costs, Forms of production costs, Factors affecting cost structure, Cost of production, material resources, fixed expenses, variable costs, depreciation, cost, payments, business expenses, leasing, benefit.

Tourist objects in income, profit and profitability

Sources of income and profitability of the enterprise, Ways to increase the profitability of the enterprise, The essence and indicators of profitability, The procedure of distribution of net profit of the enterprise, income, profitability, return of assets

Financial sustainability of tourism enterprises

Financial relations at tourism enterprises, Financial stability and commercial policy, Analysis of financial stability of tourism enterprises, Financial relations, Private financial resources, Borrowed funds, Payment possibility, salary, awards, budget, tax, authorized capital, funds, liquidity.

Fixed assets (capital) of tourism enterprises

Concept and structure of fixed assets of tourist enterprises, Structure of production assets of tourist enterprises, Intangible assets of tourist enterprises, Types and calculation of fixed and intangible assets,

Depreciation and amortization of fixed assets, Use of fixed assets at tourism enterprises and ways to improve them, Capital of tourism enterprises,

Private capital, Fixed assets, Intangible assets, Fixed production assets.

Turnover of tourist enterprises

Concept of working capital of tourist enterprises, composition and structure, Indicators of turnover and turnover of tourist enterprises, Determination of working capital requirement, Working capital, Working capital funds,

Labor organization and personnel management in the tourism industry

Labor and organization of tourist enterprises, Quantitative characteristics of labor resources, Labor force indicators, Working hours and utilization, features of labor in tourism, wages, Forms of wages.

Wages and productivity at tourism enterprises

Nature of wages, Forms of wages at tourist enterprises, Composition of payroll at tourist enterprises, Productivity of work at tourist enterprises.

Implementation of pricing policy in tourism business

Pricing mechanisms, Interaction of price and demand in the market of tourist services,

Price and Supply Relationship, Market Structure and Price, Pricing, Demand, Amount of Demand, Supply Volume, Elasticity, Market Structure of Tourist Services, Pricing.

Peculiarities of pricing in tourism sector.

Importance of pricing in tourism organizations, Methods of pricing, tourism product, pricing, money, Cost in market economy conditions, pricing, price factors, elements of cost of tourism services, price structure.

Efficiency assessment of investment projects in tourism

Economic nature of investments, Concept of investment projects, Financing of investment projects and estimation of cost of investment resources, Assessment of economic efficiency of investments, Concept of investment project, sources of investments, payback period of investments.

Marketing research in tourism and risk management.

Basics of Marketing, Competitive Traditions, Network Prospects, Risk Classification, Business Risk, SWOT Analysis , Tourism, Hotel, Hospitality Industry, Enterprise, Financial Resources, Segment, Marketing, Booking, Competition, Differentiation, Strategy, Aggressive, Conservative, Management, Currency.

Basic literature

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 № P-4861 "On measures to ensure rapid development of tourism in the Republic of Uzbekistan".

Decree of the Cabinet of Ministers of the Republic of Uzbekistan from June 5, 2017 № 355 "On approval of the Regulations on the order of certification of tour operators and hotel services".

Decree of the President of the Republic of Uzbekistan dated December 2, 2016 N PP-266 "On organizing the activities of the State Committee for tourism development in the Republic of Uzbekistan".

Decree of the President of the Republic of Uzbekistan "On additional measures on accelerated development of tourism in the Republic of Uzbekistan" dated January 5, 2019, N PP-5611.

Presidential Decree No. PP-3836 of 4 July 2018 on additional measures to optimize the procedure for entry of foreign nationals into the Republic of Uzbekistan. - National Word, July 6, 2018.

Yuldashev N. Yuldashev N.K., Mirsaidova S.H., Goldman E.D. Innovation management. Textbook. - Tashkent, Central State Economic University, 2011. 312 с.

Yuldashev N. К. Strategic management. Textbook. - T.: THUU, 2012. -250 с.

Yuldashev N. K., Nabokov V.I. Management theory. School textbooks. Tashkent 2012.

Sharifhojaev M., Yabdullaev. Management. Textbook. -T.: Instructor, 2002. -464 с.

"Innovative economy by type of economy" / Under general editorship of A.N. Folomeva. Moscow: RASS, 2008, - 388 p.

Additional literature

Bagiyev G. L., Tarasevich V. M., Ann H. Marketing. Textbook. - St. Petersburg: Peter, 2009. - 736 с.

Barysheva A. V. I am Doctor of Innovation: Textbook. Boldin K. V., I am Doctor uggi. - Moscow: Dashkov and K., 2008, - 382 p.

Vesnin V. R. Management in the scheme and expired: textbook Moscow: Prospectus, 2009. - 120 с.

  1. N. Ogoleva Innovation Management: Textbook Edited by Professor L. N. Ogolevoy. - Moscow: INFRA-M, 2006 , - 238 p.

Л. P. Goncharenko " Innovation Management ": Textbook M.: KNORUS, 2005 , - 544 p.

Urokov A., Fedotov I. V. Model and optimization of models of management decisions. Uche NE village Obie. - Moscow: The ANX Case, 2009 , - 240 p.

Tuxliev I. S., Hayitboev R., Ibodullaev N. E., Amriddinova R. S. Basics of tourism. Textbook. - S.: SamISI, 2010. - 247 с.

Tuxliev, I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Fundamentals of tourism. School textbooks. Ministry of Higher and Secondary Special Education of the Republic of Uzbekistan - T.: Science and Technology, 2014. - 332 с.

Н. Tukhliev, T. Abdullaeva Management and organization of business in tourism of Uzbekistan. - T.: State scientific encyclopedia of Uzbekistan, 2006. - 367 с.

Charles A. Göldner, JR Brent Ritchie. Principles of Tourism, Practice, Philosophy, New Jersey, John Viley & Sons, 2012. - 514 с.

Christopher Holloway, Claire Humphreys, Rob Davidson. The Tourism Business, UK, Pearson Education, 2009. - 793 с.

Tuxliev I. S., Hayitboyev R., Safarov B. Sh., Tursunova G. R. Basics of Tourism. Textbook, Tashkent, 2014. - 389 с.

Baltabaev M.R., Tukhliev I. S., Safarov B. Sh., Abdukhamidov S. А. "Tourism: Theory and Practice". Textbook, Tashkent, 2018. - 405 с.

Bagumgaryan L. V. Renovation to tourism in tourism. Textbook. -KNORUS, 2016. - 286 str.

Gracheva O. Y. Tourism business organization: technologies of tourism. Textbook. - Moscow: Dashkov and K, 2017. - 276 str.

Dmitriev. Commercial Fleet Economy of the tourist market. Textbook. -M. : UNITI-DANA, 2016. - 311str.

Zaitseva N.A. Management in sphere of service and tourism. Textbook. -M. : FORUM, 2016. - 368, ul.

  1. Abduvokhidov, F. Kutlimurotov Economics of Tourism. Textbook. -Т. TDIU. 2011. - 180 б.

Aliyeva M. T. Economics of Tourism Countries. School textbooks. -Т. TDI. 2011. -339

  1. Abduvokhidov A. Alieva Kutlimurotov F. Economics of Tourism - Textbook - TTDIU, 2006-130b.

CRITERIES

Assessments of the knowledge of applicants in the examination disciplines at the entrance to the Master's program

Admission to the Master's programme is based on Annex No. 2 "Regulations on the procedure for admission to the Master's programme of higher education institutions" approved by Decision No. 393 of 20 June 2017 of the Cabinet of Ministers, and PP-3769 of 8 June 2018 "On admission to higher education institutions in the 2018/2019 academic year". In order to meet the need for highly qualified specialists to carry out the tasks defined in the National Personnel Training Programme.

TOTAL: 100 points, of which:

Reply to question 1: maximum - 35 points

The answer to question 2: maximum - 35 points

The answer to question 3: maximum - 30 points

CONTENTS

SPECIALTY

PAGE

5A230201-Management (tourism, hotel business and mass events)

2

5A230201-Management (International Hospitality and Tourism)

17

5A610302- Economy and Tourism Management

30

Evaluation criteria

45

.

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